Order Processing 

Orders are processed within 2-3 business days from the time the order was placed. 

We ship our made in Japan products worldwide from our studio in Japan using Japan Post mail service.

We ship our made in Canada products worldwide from our warehouse in Canada using Canada Post mail service.

If your order includes products from both countries of origin; each product will be shipped separately from its respective region. 

Return, Refund and Exchange 

Customer is responsible for return shipping. All returns should be shipped to our warehouse in Canada with a tracking number.

Returns are accepted to our warehouse located in Canada within 14 days after order has been delivered. 

Products must be in unworn and unaltered condition with original tags attached. Return may not be accepted if not received back to FAIZ T.S. in original condition.

We offer a full refund on non sale items. Sale items are always final sale unless defected or an incorrect style, size or colour has been shipped mistakenly. 

If you need to exchange for another style, size or colour please return the purchased item and repurchase the new desired product as needed.  

Shipping Rates and Estimated Delivery Time (Rates subject to change at any given time)

Domestic (Canada) - $10 - 4-5 business days*
Domestic (Japan) - FREE - 1-3 business days*
International Standard - 20 - 4-7 business days*
* Estimate does not include order processing time or delays caused by customs clearance.

We are NOT responsible for stolen packages. If your shipping address is in a neighborhood where delivered packages often get stolen, we recommend you choose the shipping method "Signature Required" to ensure that the package will not be left outside. 

Undeliverable Packages

If a package cannot be delivered, the shipping carrier will instruct FAIZ T.S. to contact the recipient to arrange for delivery. If we are unable to establish contact and complete the delivery, the shipment will be classified as either "abandoned" or returned to FAIZ T.S. in Japan.

Should the package be considered abandoned, the recipient will not be eligible for either a refund or store credit. If the item(s) are returned to FAIZ T.S., the recipient will receive store credit in the form of a gift card. This credit will be the purchase amount minus both the original shipping costs and the expenses incurred for the return shipment. Please note that the cost of return shipping is likely to be significantly higher than our standard rates for outgoing shipments.

To prevent these issues, make sure the shipping address and contact information you provide at checkout are accurate. Additionally, if you are contacted regarding an order, a prompt response is required.

Missing, Damaged & Stolen Packages

If your package is lost or arrived damaged, please reach out to us at info@faiz-ts.com. Include a brief description of the situation as well as your order# and tracking #. If applicable, include photos of the damages.  We will take further steps to resolve the situation. 

If the tracking status of an order is marked “delivered”, but the package is missing you may be a victim of theft.  Please contact us so that we may open an investigation with the shipping carrier.  We do not replace or refund stolen packages. 

Payments & Charges

Prices by default are set in CAD and auto converted into a wide variety of currencies using the current exchange rate. Your checkout currency can be set in the top right navigation.

We accept the following payment methods.

Credit cards (Visa, MasterCard, American Express, and JCB)
Apple Pay
Google Pay
PayPal
For security purposes we may require additional documentation to verify your identity. In this situation, we will get in touch with you by phone or email.  We reserve the right to cancel an order for any reason.

Taxes & Duty

Japan

Sales tax will be added at checkout for orders shipped domestically within Japan.

USA

Orders shipped to the U.S. from Japan include duties and tax. 

Canada

Orders shipped to Canada from Japan include duties and tax.
Due to the free trade agreement between Japan and Canada (CPTPP), there will be no import duty for the products made in Japan. 

European Union & UK

Due to the free trade agreements between Japan the EU (Japan-EU EPA) and UK (Japan-UK EPA), there will be no import duty for the products made in Japan. However, local VAT and administrative charges associated with the delivery may be charged upon delivery by the courier.

Other

Orders shipped are subject to applicable taxes and duties and are the sole responsibility of the receiver. Please check with your local customs office for your local rules and regulations.