Shipping & Returns

Order Processing 

Orders are processed within 2 business days from the time the order was placed. 

All orders are dispatched from Canada. 

Shipping

Complimentary shipping within Canada and to USA.

Tariffs & Duties

USA:

All U.S. orders are shipped from Canada with applicable tariffs and import duties prepaid. Customers will not be required to pay additional import charges upon delivery.

Japan:

Orders shipped to Japan from Canada do NOT include local taxes and duties. 

European Union & UK:

Orders are NOT shipped with duties and tariffs included. Customer is responsible for all duties and VAT at delivery.

Return and Refunds

Returns are accepted to our warehouse located in Canada within 14 days of delivery date:
- Full priced products can be returned and fully refunded.
- Full priced products purchased using promotional codes can be returned and fully refunded.  
- Pre-order items can be returned and fully refunded.

Canada:

FREE returns within Canada within 14 days of delivery date. 

USA:

Customer is responsible for return shipping. All returns should be shipped to our warehouse in Canada with a tracking number.

Products must be in unworn and unaltered condition with original tags attached. Return may not be accepted if not received back in original unworn condition.

If you need to exchange for another style, size or colour please return the purchased item and repurchase the new desired product as needed.  

Start a return: info@faiz-ts.com (include order # in subject)

Undeliverable Packages

If a package cannot be delivered, the shipping carrier will instruct FAIZ T.S. to contact the recipient to arrange for delivery. If we are unable to establish contact and complete the delivery, the shipment will be classified as either "abandoned" or returned to FAIZ T.S. in Canada.

Should the package be considered abandoned, the recipient will not be eligible for either a refund or store credit. If the item(s) are returned to FAIZ T.S., the recipient will receive store credit in the form of a gift card. This credit will be the purchase amount minus both the original shipping costs and the expenses incurred for the return shipment. Please note that the cost of return shipping is likely to be significantly higher than our standard rates for outgoing shipments.

To prevent these issues, make sure the shipping address and contact information you provide at checkout are accurate. Additionally, if you are contacted regarding an order, a prompt response is required.

Missing, Damaged & Stolen Packages

If your package is lost or arrived damaged, please reach out to us at info@faiz-ts.com. Include a brief description of the situation as well as your order# and tracking #. If applicable, include photos of the damages.  We will take further steps to resolve the situation. 

If the tracking status of an order is marked “delivered”, but the package is missing you may be a victim of theft.  Please contact us so that we may open an investigation with the shipping carrier.  We do not replace or refund stolen packages. 

Payments & Charges

Prices on faiz-ts.com by default are set to $CAD and auto converted into selected currencies using live exchange rates. Your checkout currency can be set in the navigation.

We accept the following payment methods.

Credit cards (Visa, MasterCard, American Express)
Google Pay
Shop Pay